Question 1

Why am I being redirected to Pet Life's website when I click on an item?

Accepted Answer

Pet Life LLC is the manufacturer of the Pet Life, Dog Helios, Touchdog and PETKIT Brands, consumers can shop directly on our corporate website by visiting us either on Pet Life directly or through any one of our branded websites.

Question 2

What are the benefits of buying manufacturer direct?

Accepted Answer

We stand by our products and our ultimate goal is to ensure every customer is a satisfied customer. We offer a 1-Year Warranty on all purchases as long as the produc being returned is free of any manufacturer defects. We also offer Free Returns and will submit to you a return label and we will cover your affiliated return shipping costs. We also offer periodic offers such as free domestic shipping and order discounts.

Question 3

What are the benefits of joining your mailing list?

Accepted Answer

We offer periodic offers to our exclusive members such as Free Shipping options with no minimums, excluisve various coupon codes, exclusive deals and on-site promotions. Subscribers will also be alerted once our newest collections are relased and sllow pre-orders on new releases as they become available.

Question 4

How do I contact Customer Service?

Accepted Answer

At the moment we presently offer customer service through email support at support@petlifecentral.com. We respond to any and all inquiries within 24 Hours and we'll get right back to you with a response. You may also contact us on our 'Contact Us' Customer Support page [Click Here](https://shop.petlifecentral.com/pages/contact)

Question 5

What are your Customer Service Hours?

Accepted Answer

Our Customer Service Hours are Monday - Friday from 9:00 AM - 5:00 PM (EST) Eastern Standazrd Time.

Question 6

Do you charge sales tax?

Accepted Answer

We Presently do not charge sales tax in any U.S. state at the moment.

Question 7

Does your company work with shelters and other pet-related organizations?

Accepted Answer

We do have programs for non-profit organizations and shelters that help support animal welfare. Please visit our corporate website at www.petlifecentral.com and visit our contact us page and seach out to our press department, or send us an email to press@petlifecentral.com.

Question 8

What's your Privacy Policy?

Accepted Answer

Your Privacy is very important to us. Read our Privacy Policy (javascript:void(0))for more details.

Question 9

Whats your Shipping and Returns Policy?

Accepted Answer

Our Shipping and Returns Policy can we found by [Clicking Here].(javascript:void(0))

Question 10

Where can I purchase your products?

Accepted Answer

Our products can be purchased in many fine retailers across the country and globally. Shoppers can also purchase our products manufacturer direct by visiting this website
[ Click Here ] (https://shop.petlifecentral.com/)

Frequently Asked Questions