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Frequently Asked Questions

  • Why am I being redirected to Pet Life's website when I click on an item?
    Pet Life LLC is the manufacturer of the Pet Life, Dog Helios, Touchdog and PETKIT Brands, consumers can shop directly on our corporate website by visiting us either on Pet Life directly or through any one of our branded websites.
  • What are the benefits of buying manufacturer direct?
    We stand by our products and our ultimate goal is to ensure every customer is a satisfied customer. We offer a 1-Year Warranty on all purchases as long as the produc being returned is free of any manufacturer defects. We also offer Free Returns and will submit to you a return label and we will cover your affiliated return shipping costs. We also offer periodic offers such as free domestic shipping and order discounts.
  • What are the benefits of joining your mailing list?
    We offer periodic offers to our exclusive members such as Free Shipping options with no minimums, excluisve various coupon codes, exclusive deals and on-site promotions. Subscribers will also be alerted once our newest collections are relased and sllow pre-orders on new releases as they become available.
  • How do I contact Customer Service?
    At the moment we presently offer customer service through email support at We respond to any and all inquiries within 24 Hours and we'll get right back to you with a response. You may also contact us on our 'Contact Us' Customer Support page [Click Here]
  • What are your Customer Service Hours?
    Our Customer Service Hours are Monday - Friday from 9:00 AM - 5:00 PM (EST) Eastern Standazrd Time.
  • Do you charge sales tax?
    We Presently do not charge sales tax in any U.S. state at the moment.
  • Does your company work with shelters and other pet-related organizations?
    We do have programs for non-profit organizations and shelters that help support animal welfare. Please visit our corporate website at and visit our contact us page and seach out to our press department, or send us an email to
  • What's your Privacy Policy?
    Your Privacy is very important to us. Read our Privacy Policy for more details.
  • Whats your Shipping and Returns Policy?
    Our Shipping and Returns Policy can we found by [Clicking Here].
  • Where can I purchase your products?
    Our products can be purchased in many fine retailers across the country and globally. Shoppers can also purchase our products manufacturer direct by visiting this website [ Click Here ]
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